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BlackBerry® 10 OS Device Software

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New Member
JuliusJG
Posts: 1
Registered: ‎02-20-2013
My Device: Z10
My Carrier: Rogers

Minimizing youtube issue, black screen

Hello,

 

My Z10 loses video but not sound when minimizing a video on youtube. Have tried a restore but it doesn't resolve the issue? Did I get a dud? Also when I hit the lock button and go back into the video I get the same black screen.

 

Any help woudl be appreciated.

 

Thanks

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Minimizing youtube issue, black screen

Hi JuliusJG and welcome to the BlackBerry Support Community Forums!

 

When you minimize a YouTube video, does the video appear stopped on the tile? When you are using YouTube, are you connected via Wi-Fi or the Mobile Network?

 

Thanks.

 

-CptS

 

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