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BlackBerry® 10 OS Device Software

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New Contributor
Nine54
Posts: 4
Registered: ‎03-27-2013
My Device: Z10

New group message or MMS marks old SMS thread as unread

Hi,

 

I'm noticing an interesting SMS-MMS issue.  If I receive a group message or MMS, the following messages will be shown as unread in the Hub:

 

1. The new group message/MMS

2. A previously read SMS thread from the same sender of the new group message/MMS

 

So, every time I receive a group message or MMS from someone, a prior SMS thread with that person also will be marked as unread in the Hub.

 

Any ideas?

 

Thanks!

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: New group message or MMS marks old SMS thread as unread

Hey Nine54,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I will be investigating this issue, can you provide your version of BlackBerry 10 software?  This can be located at Settings>About.  Also does it matter if you receive a picture MMS or a video MMS message?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Nine54
Posts: 4
Registered: ‎03-27-2013
My Device: Z10

Re: New group message or MMS marks old SMS thread as unread

[ Edited ]

Hi ViciousFerret,

 

Thank you for your response. The phone is running OS version 10.0.10.88.

 

The issue happens regardless of whether receiving a picture, video, or just text.  I haven't confirmed all the conditions for the behavior, but it doesn't seem to happen if the previously read SMS is not visible "on the screen" (without scrolling) at the time the new MMS is received.  In other words, if the read SMS is visible in whichever Hub view you left off in when you receive the MMS, it happens.

 

There is a forum post at CrackBerry where others expressed seeing the same thing.  AT&T might be one common denominator.

 

Thanks again!

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New Contributor
iamkeke
Posts: 6
Registered: ‎04-08-2013
My Device: z10

Re: New group message or MMS marks old SMS thread as unread

I am experiencing the same thing as well. If I receive a mms/group message but previously had a single text going with one of the contacts from the mms all of a sudden the sms/single message highlights as unread.

I am on AT&T as well.

~key
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New Contributor
Andro10
Posts: 6
Registered: ‎04-08-2013
My Device: Blackberry Z 10 STL100-3

Re: New group message or MMS marks old SMS thread as unread

Is there any update regarding a fix for this issue?

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New Contributor
Nine54
Posts: 4
Registered: ‎03-27-2013
My Device: Z10

Re: New group message or MMS marks old SMS thread as unread

I was hoping the recent 10.0.10.116 update AT&T pushed out would fix it, but it does not... :No:

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New Member
Arbitrage
Posts: 1
Registered: ‎04-12-2013
My Device: Z10

Re: New group message or MMS marks old SMS thread as unread

I've been having the same issue. My BlackBerry Torch did the same though. It could be a feature to allow you to see the prior conversations involved in with persons in the group text, but I find it an annoyance.
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New Contributor
Nine54
Posts: 4
Registered: ‎03-27-2013
My Device: Z10

Re: New group message or MMS marks old SMS thread as unread


Arbitrage wrote:
I've been having the same issue. My BlackBerry Torch did the same though. It could be a feature to allow you to see the prior conversations involved in with persons in the group text, but I find it an annoyance.

Lol, I think that would be pretty generous labeling it as a feature...at least not when it marks those prior conversations as unread.  

 

Are you on AT&T?  My Bold 9900 did not do this...

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Contributor
scuebydue
Posts: 16
Registered: ‎05-20-2010
My Device: Torch 9850

Re: New group message or MMS marks old SMS thread as unread

Having this issue as well. Z10 10.0.9.88 and now on 10.0.10.822
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New Member
jeb081998
Posts: 2
Registered: ‎04-19-2013
My Device: Z10

Re: New group message or MMS marks old SMS thread as unread

I'm able to send out a group message, but for some reason I'm unable to receive any messages back on my Z10.  Does anyone know how to fix this problem or what setting should my messages be on?

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