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BlackBerry® 10 OS Device Software

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New Contributor
pinkafrica
Posts: 5
Registered: ‎07-04-2013
My Device: blackberry q10

Not getting bb messages and updates

[ Edited ]
Hi there, I just got a new q10, it was working well and all of a sudden, I stopped getting bb messages and update, blackberry protect says to ensure device is connected to a wireless network, the thing is I am connected to a wireless network and I still get emails and browse the web but can't seem to get my updates and messages. What do I do? Thanks
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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Not getting bb messages and updates

Hello pinkafrica, 

 

Welcome to the forums. 

 

Are you still having issues with BlackBerry Messages? What happens when you try to use the application? Are you getting a specific error message? 

-SR

 

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Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
pinkafrica
Posts: 5
Registered: ‎07-04-2013
My Device: blackberry q10

Re: Not getting bb messages and updates

[ Edited ]
No error messages sir, just seen from blackberry world that bbm is not available from this device.
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