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BlackBerry® 10 OS Device Software

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bogbf
Posts: 1
Registered: ‎08-11-2014
My Device: z30
My Carrier: O2 UK

Outlook.com personal folder shown under wastebasket and won't sync

Hello Folks,

Got a Z30 at work a few weeks back. 

I added my outlook.com to the hub and all was well. I have a sub folder in Outlook where all my hotmail messages still go (don't really want to re-subscribe to everything and it's handy way of separating mails).

As I say this was all working fine until last week when my Hotmail folder got moved to "Wastebasket" on the Z30 and it refuses to sync mails from there (even if I enable sync for the folder in settings). The folder is still where it should be at Outlook.com - it's only the hub that is "confused".

I tried re-installing the account. I tried removing rebooting and adding the account but each time the folder gets put under "wastebasket" and the mails up to 1st August (one week ago) get dragged in there but mails from the last week do not sync.

Hope I've explained that clearly.
I'm open to suggestion.

Thanks in advance.

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