At present, I do not believe there is a setting to turn the shutter sound off. Even in "silent" mode, the sound produces.
Note that in some cases not having the sound is illegal...in some secure locations, it is illegal to have a device that does not have the camera sound.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.