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BlackBerry® 10 OS Device Software

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Contributor
Posts: 23
Registered: ‎03-27-2013
My Device: Z10
My Carrier: Maxis

Pictures folder error

When i open pictures library, it shows one blank folder and it is marked with 4 pictures. When i open them, there are nothing. I try several times to delete it but nothing change. It really annoyed me of that folder to appear there. What is wrong? I tried also on the pc, blackberry link but it comes to no solution. Please help me. Thank you.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Pictures folder error

Hi Danish88,

 

Sorry to hear you're having an issue with your photos. 

 

To clarify, you are viewing your Albums in your Pictures or are you in the File Manager seeing this folder?

 

Would it be possible to have a screen shot of this error? You can capture a screen shot by holding the Volume Up and Down keys simultaneously. 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 23
Registered: ‎03-27-2013
My Device: Z10
My Carrier: Maxis

Re: Pictures folder error

Hye hmthepirate,

Im viewing the album in my Pictures. I tried to search and delete the 'unknown album' in the file manager, but couldnt find it.

As you could see the album with no pictures and says 4 pictures in it. It has nothing in it. Even if i select delete the album, nothing change.

IMG_00000046.png

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Pictures folder error

On the album, hold your finger on it and there should be a delete icon on the right side. Does it now delete?

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 23
Registered: ‎03-27-2013
My Device: Z10
My Carrier: Maxis

Re: Pictures folder error

No.not really. I have tried so many ways to solve it. At the end, i have to format my memory card then it solved. Thank you btw.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Pictures folder error

Did you use the media card in a previous BlackBerry?

Glad to hear the format got rid of the folder.

Let us know if you have any further questions Smiley Happy

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 4
Registered: ‎05-20-2013
My Device: Z10
My Carrier: BB

Re: Pictures folder error

SAME ERROR WITH MY PHONE.

HAVENT USED THE MEDIA CARD ON ANY PHONE EARLIER.

I HAVE 8 blank pictures in an Unknown album, couldnt delete them even after trying so many ways.
I guess this is a bug becuase of the Kindle software, read in other forum, please find a solution as soon as possible.
New Contributor
Posts: 4
Registered: ‎05-20-2013
My Device: Z10
My Carrier: BB

Re: Pictures folder error

PHONE RESTORED: PROBLEM NOT SOLVED

MEDIA CARD FORMAT: PROBLEM NOT SOLVED

ONLY OPTION LEFT IS RESTORE FACTORY SETTINGS I GUESS.
New Contributor
Posts: 4
Registered: ‎03-08-2013
My Device: Torch 9800
My Carrier: o2

Re: Pictures folder error

Did you lose all your saved pictures when your formatted the card??? xoxo

New Contributor
Posts: 4
Registered: ‎05-20-2013
My Device: Z10
My Carrier: BB

Re: Pictures folder error

security swipe solved the issue. but had to restore all other data which i took backup before.

But the bug was annoying, guess it was from kindle app, coz now again i have all the apps back again except kindle and no such issues again.