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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 3
Registered: ‎03-26-2013
My Device: Z10
My Carrier: Telus

Printscreen not saving image

[ Edited ]
Hello, When I do the volume + - to save a printscreen I hear the camera sound but I can never find the image. This has worked for me on another device but this device it does not work. Any suggestions? Thanks.
Hall of Famer II
Posts: 51,408
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Printscreen not saving image

Hi and Welcome to the Community!

What do you do to try and find the image? For me, all I must do is go into "Pictures" and it's the first one in "Recently Added".. So what do you try, and what are the results?

Thanks and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎03-26-2013
My Device: Z10
My Carrier: Telus

Re: Printscreen not saving image

Hello,

 

   Your post helped me think that my phone has a Work space and a personal one, I was only looking in the personal space, but for some reason the pictures are only showing up in the Work space... on the other z10 device I was using they were in the personal space.. I don't know how to move them between spaces, but it seems that now printscreens save in Work and pictures from the camera save in Personal.

 

Bug?? Or Policy?? Yet to be seen.

 

Thank you for your help!

Alecia

Hall of Famer II
Posts: 51,408
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Printscreen not saving image

Interesting find indeed! I don't have both spaces, so can't compare...but very interesting! Good find!

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎03-27-2013
My Device: Z10
My Carrier: Vodafone - Greece

Re: Printscreen not saving image

..how do you printscreen?

New Contributor
Posts: 3
Registered: ‎03-26-2013
My Device: Z10
My Carrier: Telus

Re: Printscreen not saving image

You press volume up and down at the same time.
Contributor
Posts: 13
Registered: ‎03-27-2013
My Device: Z10
My Carrier: Vodafone - Greece

Re: Printscreen not saving image

:smileyhappy: thats cool! thank you