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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 2
Registered: ‎11-28-2013
My Device: Z30 STA100-5
My Carrier: Telus
Accepted Solution

Recorded Videos are missing Frame Rate, Frame Width, Frame Height once 1080 videos turned on

Hello,

I have shot some video with my Z30 in 720 mode and was able to play it on Windows Media Player and the metadata seems to be all there.  However, I switched the device over to 1080 mode and now the files are missing some metadata.  Specifically, Frame Rate, Frame Width and Frame Height and they will not play on Windows Media Player.  I switched back to 720 mode but now have lost the metadata for this mode and the 720 video will no longer play.  Any thoughts?

New Contributor
Posts: 2
Registered: ‎11-28-2013
My Device: Z30 STA100-5
My Carrier: Telus

Re: Recorded Videos are missing Frame Rate, Frame Width, Frame Height once 1080 videos turned on

I downloaded VLC Media Player (which is a free download) and it played the videos perfectly. If you have this problem I suggest you do the same. Just Google it.