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BlackBerry® 10 OS Device Software

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New Member
Posts: 1
Registered: ‎11-01-2013
My Device: Blackberry Q10

Screen shutoff in call

Hello,

Since doing the update to OS10.2.0.424 on my Q10 my phone no longer shuts off the screen while I am in a call until the normal screen timeout is reached and the phone doesn't "wake-up" when I take the phone away from my face I have to manually slide up/click the power button. Please help me fix this issue as it is quite annoying