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BlackBerry® 10 OS Device Software

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Contributor
sj_sajeev
Posts: 14
Registered: ‎05-07-2013
My Device: Z10
My Carrier: banl
Accepted Solution

Settings screen missing after 10.1 update

After 10.1 update my settings screen is missing.  When I try to open settings anywhere from device it trys to open and quits immediately.

 

How can revert back to 10.0 now??

 

Also my phone is heating up and battery is draining fast when screen is on.

 

Any solution... Please help

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JSanders
Posts: 83,105
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Settings screen missing after 10.1 update

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, try the settings screen again.




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Contributor
sj_sajeev
Posts: 14
Registered: ‎05-07-2013
My Device: Z10
My Carrier: banl

Re: Settings screen missing after 10.1 update

removing battery didnt work :smileysad:

 

is there any autoload for this?

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JSanders
Posts: 83,105
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Settings screen missing after 10.1 update

No there is not an autoload for the Settings only.

 

I'd advise that you backup using Link.

Then, in Link there is a RELOAD OS button in the upper right settings gear icon.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
sj_sajeev
Posts: 14
Registered: ‎05-07-2013
My Device: Z10
My Carrier: banl

Re: Settings screen missing after 10.1 update

I solved this problem by downgrading it back to 10.0 version. Will wait for any working upgrade.

 

Downgrading was not possible using BB Link !!,  But use "Update on the web" @ http://us.blackberry.com/software/smartphones/update/blackberry10-os.html, to factory reset.

 

I had to restart several times to make this work. And you need a fast and good internet connection for this. Its around 1Gb file.

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