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BlackBerry® 10 OS Device Software

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New Member
Posts: 1
Registered: ‎08-30-2013
My Device: Q10
My Carrier: Vodafone uk

Update 2309 problems - call forwarding stuck, can't call out

Updated Q10 2309 after finishing nightshift last night at the time call forwarding was set to answer phone. This morning can't find call forwarding in menus so can't undivert, Can't dial out either. All SMS have been deleted too Vodafone help didn't have a clue and we've resorted to a factory reset.. 1 hour in & it's still going What a nightmare, this is a business phone, our business relies on income & outgoing calls & we can't do either
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Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Update 2309 problems - call forwarding stuck, can't call out

Hello Taxi-Anne, 

 

Welcome to the forums. 

 

Try following the steps below to turn off the call forwarding: 

 

1. Touch Phone.
2. Swipe down from the top of the screen.
3. Touch the Settings icon.
4. Touch Call Forwarding.
5. Touch the required option (e.g., Forward If Busy).
6. Touch Save.

 

Let us know if this helps. Have a good day. 

 

 

 

-SR

 

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