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BlackBerry® 10 OS Device Software

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New Member
Alden77
Posts: 1
Registered: ‎05-30-2014
My Device: blackberry Z10
My Carrier: DA0049891/10
Accepted Solution

Z10 FAILED TO START AFTER UPGRADING TO OS10.2

Hello there, i have a problem after i update my blackberry Z10 to OS 10.2 .. when i restart the phone it don't finish his loading until 99% only.. my phone don't start.. i wait for about 6hours waiting to finish loading and start but until 99% only 3 days now since i update this.. i never use my phone.. 

 

can you please help me to solve this problem?.. what would i do?.. i try to reset holding power button and volume up and down but it's the same output .. loading only.. failed to start..

 

please help thank you!

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Hall of Famer II
sdgardne
Posts: 47,725
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 FAILED TO START AFTER UPGRADING TO OS10.2

Hi and Welcome to the Community!

Please try removing the battery for 5 minutes, then putting it back in and booting up again. If this behavior continues, then seek out an AutoLoader so as to force a clean OS reload...something about the OS you installed may well be corrupt, and a clean reload would be the way to fix it.

Good luck!

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