Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 OS Device Software

Reply
New Member
RichardSplash
Posts: 1
Registered: ‎02-24-2013
My Device: Z10

Z10 Recognition In Blackberry ID

I have upgraded to the new Z10 but when I try to use the Blackberry Link to transfer my details from the Blackberry Curve I get an error message saying that my Blackberry ID is nt associated with a device that has Z10 software. I can see no where in Blackberry ID to change the device which it thinks I am using...

Please use plain text.
Contributor
acnst
Posts: 26
Registered: ‎04-28-2009
My Device: Z10 - Bold 9900 - Porsche P'9981

Re: Z10 Recognition In Blackberry ID

On your Z10, go to Settings->BlackBerry ID or Settings->About to see which BlackBerry ID you are using. Make sure it is identical with the one you have used in BlackBerry Link. Unfortunately there is no option to change the BlackBerry ID on the device. If you need to change the BBID on the device, then you need to perform a security wipe and reconfigure the device.

 

 

Please use plain text.