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BlackBerry® 10 OS Device Software

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New Contributor
searly
Posts: 2
Registered: ‎07-10-2013
My Device: Q10

bb update question

I lost my bbz10 and got the q10 and I'm trying to retrieve my contacts. When I last updated my z10 did it not automatically backup the data on my pc? I can't seem to find any backup file on my pc. I'm so screwed if I can't get those contacts. Please help!!!
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: bb update question

If you haven't done any backups of your data, I'm afraid you might be out of luck here.

 

 

Cheers.  :smileyhappy:


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New Contributor
searly
Posts: 2
Registered: ‎07-10-2013
My Device: Q10

Re: bb update question

When u run an update through the website is the device automatically backed up? I'm almost sure I saw a prompt while updating my z10. Perhaps I'm just not looking at the right file on my pc. Argh
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