Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 OS Device Software

Reply
New Contributor
Thandiwenomusa
Posts: 8
Registered: ‎11-08-2013
My Device: Q 10
My Carrier: thandiwe
Accepted Solution

bbm display picture not changing

My contacts can seem to view my display picture when I change it. They can view a picture I up loaded two weeks ago. How do I fix this. :-(
Please use plain text.
Regular Contributor
simplegirl21
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: bbm display picture not changing

delete your friend contact and invite again then they will see your DP
Please use plain text.
New Contributor
Thandiwenomusa
Posts: 8
Registered: ‎11-08-2013
My Device: Q 10
My Carrier: thandiwe

Re: bbm display picture not changing

Tried and tested?
Please use plain text.
Regular Contributor
simplegirl21
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: bbm display picture not changing

Yes!
Please use plain text.
New Contributor
Thandiwenomusa
Posts: 8
Registered: ‎11-08-2013
My Device: Q 10
My Carrier: thandiwe

Re: bbm display picture not changing

On a BlackBerry Q10?
Please use plain text.
Regular Contributor
simplegirl21
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: bbm display picture not changing

On Q10 and Z10
Please use plain text.
JSanders
Posts: 82,845
Likes: 22,670
Solutions: 5,837
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm display picture not changing

Sometimes it can just take a few days for an avatar to update for other friends of yours.

 

Tell them to try this:

 

  • Open BBM by tapping the BBM icon on the homescreen
  • Navigate to contact showing up as a PIN, either via the BBM Group members list or your BBM Contacts list, and tap their name as if to open a chat conversation with them
  • Tap the top bar of the chat window
  • You should then see a refresh (looks like a circular icon) icon next to the BBM Video icon on the top right, tap that and the contact's name should appear and it may refresh the avatar.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Thandiwenomusa
Posts: 8
Registered: ‎11-08-2013
My Device: Q 10
My Carrier: thandiwe

Re: bbm display picture not changing

I've tried it. It is still hasn't changed
Please use plain text.
New Contributor
Thandiwenomusa
Posts: 8
Registered: ‎11-08-2013
My Device: Q 10
My Carrier: thandiwe

Re: bbm display picture not changing

I've tried it. But I'll wait for a few days to see what happens
Please use plain text.
JSanders
Posts: 82,845
Likes: 22,670
Solutions: 5,837
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm display picture not changing

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.