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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 5
Registered: ‎02-05-2013
My Device: blackberry Z10

blackberry z10 rebooting itself

Hello

 

Is it normal for a new blackberry Z10 to reboot itself randomly? why do all these phones reboot themselves but no other phones do? its very frustrating

New Contributor
Posts: 3
Registered: ‎05-31-2011
My Device: Blackberry Z10

Re: blackberry z10 rebooting itself

I am experiencing the same issue.  My Bold 9900 used to do the same thing.  You'd think the new operating system would solve this issue but apparently not.

Contributor
Posts: 31
Registered: ‎03-03-2013
My Device: Z10

Re: blackberry z10 rebooting itself

My Z10 was in sleep mode, and a few minutes ago it just rebooted for no reason whatsoever. Battery is fully charged. Charger not plugged in. First time I've noticed that. Not what one wants to see from a brand new device.

Developer
Posts: 138
Registered: ‎08-02-2009
My Device: Z10

Re: blackberry z10 rebooting itself

I am experiencing the same issue.
My Z10 did several reboots over the past weeks on it's own - some times out of sleep mode, some times out of standby in holster without being touched.

And then, after taking it out of the holster, the PIN input screen is displayed.

Has this issue been reported or recognized by BlackBerry?
New Contributor
Posts: 3
Registered: ‎03-27-2013
My Device: blackberry Z10

Re: blackberry z10 rebooting itself

I have exactly the same problem, and my phone does it several times a day. I am too scared to brag with my new phone for fear of embarrassment that it might reboot, or just shut down completely. Blackberry, you will have to fix this problem and soon. It is very frustrating.  

New Contributor
Posts: 9
Registered: ‎09-01-2011
My Device: Z10

Re: blackberry z10 rebooting itself

My Z10 also has same issue. It just now rebooted itself for no reason. It was in sleep mode and I was swiping to wake it up.

New Contributor
Posts: 2
Registered: ‎03-29-2013
My Device: Blackberry Z10

Re: blackberry z10 rebooting itself

Same Problem with my Z10 here. i have the Model STL100-2 with FW 10.0.10.99 and SW 10.0.10.738 on it.

Since i own this Z10 it is always rebooting itself in the morning!

 

 

New Contributor
Posts: 3
Registered: ‎05-31-2011
My Device: Blackberry Z10

Re: blackberry z10 rebooting itself

My z10 seems to have stabilized. After a dating apps and removing a couple the rebooting issue seems to have gone away. If you all are still having problems, try removing any flakey apps that you may have installed.
New Contributor
Posts: 5
Registered: ‎03-26-2013
My Device: Z10

Re: blackberry z10 rebooting itself

My BlackBerry is also rebooting randomly... I did not install any apps....
New Contributor
Posts: 3
Registered: ‎03-27-2013
My Device: blackberry Z10

Re: blackberry z10 rebooting itself

I have deleted some apps now to see whether this might solve the problem. It did occur to me that since I have installed Whatsapp the phone started to give problems. It has however rebooted twice since. Will be monitoring the situation closely over the next few days. I've also taken it out of the flip case to see if this helps.