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BlackBerry® 10 OS Device Software

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New Contributor
Posts: 3
Registered: ‎10-02-2013
My Device: blackberry z10 STL100-1

blackberry z10 saying the apn information cant be verified check your settings and try again

Is there anyone who can help me my blackbery z10 is not going on the internet or do i even have the blackberry icon on my phone . I keep getting this message that my apn settings can not be verified but then the blackberry z10 does not use apn settings like ordinary blackberries what can i do to fix this . i hav called my service provider vodacom south africa and still cant figure it out they say all my settings are working perfectly .

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry z10 saying the apn information cant be verified check your settings and try again

Do you have a generic data plan on your Vodacom account?




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New Contributor
Posts: 3
Registered: ‎10-02-2013
My Device: blackberry z10 STL100-1

Re: blackberry z10 saying the apn information cant be verified check your settings and try again

Yes i do . I get 100mb. yesterday I  restored my factory settings and i cant even get into the phone its says the mobile network is still verifying it did that the whole night and still now i can not go through .

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry z10 saying the apn information cant be verified check your settings and try again

Try getting a free SIM swap from your mobile provider vodacom.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎10-02-2013
My Device: blackberry z10 STL100-1

Re: blackberry z10 saying the apn information cant be verified check your settings and try again

Thank you very much will do just that