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BlackBerry® 10 OS Device Software

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New Contributor
noelwoodward
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1

browser non responsive

It's been a month since I bought the z10...while everything works smoothly, the browser has stopped responding...the three dot menu tab doesn't open...nor do the bookmarks or history tabs...iv gone through everything...soft reboot...hard reboot...everything and it's still the same...do I need to factory reset my phone or wait for the 10.1 update and see if it gets fixed somehow??
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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: browser non responsive

can you use BlackBerry Maps correctly?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
droubie
Posts: 6
Registered: ‎11-15-2010
My Device: Torch 9800 os 6.0 Bundle 695

Re: browser non responsive

has this problem been somehow resolved? The same issue came up for me after 2.5 months usage. Can't get cascade nor tabs to open nor does browser respond to searches or links opened in different applications. Tried reboots, bat pull, nothing. Thanks for your help.
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New Contributor
noelwoodward
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1

Re: browser non responsive

U can resolve it! Found a way...but Ull have to do a security wipe...loads of problems with the browser...backup ur data though before u go ahead with the system restore...and while ur restoring to factory settings DO NOT TOUCH ur phone...it can take quite some time...I suggest you Google Crackberry restore z10 to factory settings
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New Contributor
droubie
Posts: 6
Registered: ‎11-15-2010
My Device: Torch 9800 os 6.0 Bundle 695

Re: browser non responsive

Thank you. Will try that unless I prefer to just dump this bug infested phone!!! Best,
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New Contributor
noelwoodward
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1

Re: browser non responsive

New os...give it time:smileyhappy: and ur welcome!
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New Contributor
droubie
Posts: 6
Registered: ‎11-15-2010
My Device: Torch 9800 os 6.0 Bundle 695

Re: browser non responsive

it just happened as i am about to board a flight to go abroad. you know those kind of mornings :-/
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New Contributor
noelwoodward
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry z10 stl100 -1

Re: browser non responsive

Lol yeah...that sucks...but do go through the Crackberry factory restore video...cause there shouldn't be any interference while the security wipe is going on and the device should be plugged in to charge
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