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BlackBerry® 10 OS Device Software

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Contributor
sindai
Posts: 25
Registered: ‎08-30-2011
My Device: Bold 9700
My Carrier: Telus

can't make phone calls after trying ti install 4181

Last night I installed the latest os 4181. (via wifi)  it took forever. Got the BB logo for the longest time. I went to bed hopeing it would be done in the morning. Well, woke up and still see the logo. So i decided to hold the top button and reboot. It rebooted. All my apps and emails were there. But my text message icon was gone. I reboot again. Text message icon shows up but all my text messages are gone!!! I sent a text to myself and it works. I checked my software and it apparently didn't even upgrade to 4181! it's still os 10.1.0.2050 software release 10.1.0.2014. But I was glad that all my apps and emails were still there. Sad my texts were gone...but i live. Stupid me forgot to backup though. 

 

I went out for the day. Didn't make any phone calls. Then i noticed i got a voicemail. I tried calling, but i got a message saying "Call Failure. Unable to connect your call Please try again." i tried dialing and it didn't work. WTF?!? I can't make any phone calls!! i tried to turn my network on and off (i'm with Telus) and still didn't work. 

 

I got home and backed up everything. Thinking I'll try to download 4181 again, or maybe I should download my current os again. 

 

Is anyone havening the same issues?!? I've read people lost their texts but they did have theirs upgraded to 4181. Mine didn't.

 

Someone please help!!!

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New Member
Castiel
Posts: 1
Registered: ‎08-10-2013
My Device: Bold 9900
My Carrier: Fido

Re: can't make phone calls after trying ti install 4181

It may not be your 4181 installation. I am not able to make or receive phone call since yesterday either. I get the same "Call Failure. Unable to connect your call Please try again." message. I tried rebooting. Nothing.

 

Did you hear that Blackberry (R) ? There is a problem to be solved!

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Contributor
sindai
Posts: 25
Registered: ‎08-30-2011
My Device: Bold 9700
My Carrier: Telus

Re: can't make phone calls after trying ti install 4181

I did a chat w Telus yesterday and he couldn't figure it out. 4181 did not install on my phone. Its still 2050. It says my network is Telus and I do get emails and texts (although I lost all my text messages). The Telus guy said my network is fine. He sent a ticket to a tech guy and someone is to get back to me. I jst can't wait so long. I need to make and receive calls. I asked him to send me the link to reinstall 2050 but he couldn't find it. I tried to download the 4181 again. Same problem. Stuck st the bb icon for hours. I rebooted by holding down the top button. It rebooted. It did not install 4181. Lost the texts I sent yesterday. And still cannot make or receive calls. I am sooooo frustrated!! Going to Telus store today.
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