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BlackBerry® 10 OS Device Software

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Regular Contributor
Posts: 54
Registered: ‎06-27-2013
My Device: Q10

Re: help!!! my phonebook contacts are missing

JSanders:

 

I'd like to use Box.com or any other cloud service to back up my contacts and calendar.  I signed up for the free account, but I see only the option to backup files, photos and videos.  I have no idea what are the filenames for the contacts and calendar and where to find them on my Q10 device.

 

I would appreciate your telling me what I'm doing wrong.  Alternatively, how can I accomplish a cloud backup like you?  If necessary, I don't mind paying for a cloud service.

 

Thanks,

 

C. W. Byrd 

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

seebyrdie_ok, I use Backup Pro in AppWorld to backup my contacts to Box.com




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Regular Contributor
Posts: 54
Registered: ‎06-27-2013
My Device: Q10

Re: help!!! my phonebook contacts are missing

Thank you very much!  I'm downloading it now.

Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10

Re: help!!! my phonebook contacts are missing

hi Jsanders

i have another issue please. i use z10 and i have been adding a PIN of a friend using Z30 to no avail

i can add other PIns and they can add me. BUt for this particular Z30 PIN, when he adds me i accept but then the request will move from my 'received' to 'sent' making it look like i sent the request and it hangs there

if i add him, he wont see the invite and i will have it hanging in my 'sent'

please help

Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing


tinske wrote:

hi Jsanders

i have another issue please. i use z10 and i have been adding a PIN of a friend using Z30 to no avail

i can add other PIns and they can add me.


Both of you delete each other from your contacts or invites sent.

Both reboot your device.

Then, one of you add the other back again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10

Re: help!!! my phonebook contacts are missing

It did not work. What can i do
Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

Are you sending the request to his PIN or email address?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10

Re: help!!! my phonebook contacts are missing

Its to his pin. I noticed something. When I receive his invite, a pin shows before his name which is not the pin requesting the invite e.g 2aaaf206jsanders. The pin is probably for his former phone
Posts: 88,803
Likes: 23,676
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

Good catch. Again, you might both delete each from BBM and re-invite through the correct pin.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10

Re: help!!! my phonebook contacts are missing

Its the right pin we are using. If I see the invite as e.g 2aaf605jsander once I click to accept. I am able to view the real pin he is using. Could it be a settings problem from his z30 as he says he has other contacts he is unable to add also. Even when they accept his invite, it still shows pending on his phone