02-10-2013 12:47 PM
from the settings screen, when I try to access the BB ID - it just spins continuously + Payment Options does not even load.... these features worked when I first got the Z10 - I set up my BB ID etc., was able to download from BlackBerry World etc., but now nada.... help ?????
02-11-2013 09:32 AM
Are you connected to a Wifi Network or 4G when trying to retrieve the BBID data on the device. I would try to retrieve the BBID information when connected to Wifi to see if that prompts a change.
02-21-2013 09:35 PM
03-18-2013 08:29 AM
03-18-2013 11:12 AM
Afraid after everything (including a few hours on tech support with BB), I ended up having to do a backup and re-install. Since then, things have been buttery smooth. They did manage some progress though - eg. getting me to the point I could do a backup (whereas before it wouldn't).