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BlackBerry® 10 OS Device Software

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Contributor
Posts: 40
Registered: ‎09-14-2012
My Device: curve 9300
My Carrier: none

plz help

My BlackBerry Z10 is turned off when the battery is in 65% or around, until I charge it to turn it on???!
The problem is in the battery or what?
Thanks
Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: plz help

 

Good day


Welcome to BB forums

 

Try this method out

 

The on-device battery meter is off sync with the a the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%. 
Thus will reset the false charge reading.


report back to us 


Good Luck:smileywink:

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Contributor
Posts: 40
Registered: ‎09-14-2012
My Device: curve 9300
My Carrier: none

Re: plz help

I did it, but for sorry it didn't work, what I can do now?
Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: plz help

That should of work thats the method we suggest to all members that have this issues do you have the latest OS installed?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
Contributor
Posts: 40
Registered: ‎09-14-2012
My Device: curve 9300
My Carrier: none

Re: plz help

Yeah, I have the latest one (BlackBerry 10 OS)..
Contributor
Posts: 40
Registered: ‎09-14-2012
My Device: curve 9300
My Carrier: none

Re: plz help

There is nothing work!!
What I suppose to do?