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BlackBerry® 10 OS Device Software

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New Contributor
afd84y
Posts: 6
Registered: ‎03-06-2013
My Device: z10

prompting to load new OS

I keep getting prompted to load the new OS despite already having it on my BlackBerry. I've already factory reset and wiped my BlackBerry to see if it helped. No luck.
I am prompted about the I'D both in the hub and when I connect using my UDB.
Any ideas?
JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: prompting to load new OS

What is "my UDB"?

 

After updating to the newest OS, have you deleted any of the core apps on the device?




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New Contributor
afd84y
Posts: 6
Registered: ‎03-06-2013
My Device: z10

Re: prompting to load new OS

Meant "USB".
JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: prompting to load new OS


JSanders wrote:

After updating to the newest OS, have you deleted any of the core apps on the device?


And, the more important question?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code