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BlackBerry® 10 OS Device Software

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New Contributor
lalala456
Posts: 8
Registered: ‎11-24-2013
My Device: z10

red x next to messages :(

I have had this problem with only one of my contacts, we both can talk to other people. I was using a curve then I switched to a z10 but it's still the same problem. I receive her messages but when I try to reply there's a red X next to the message. In groups I can see what she types but she can't see what I type. Please help :smileysad:
Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: red x next to messages :(

Hi and Welcome to the Community!

Is this BBM? Email? SMS? Something else?

Thanks!

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Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: red x next to messages :(

Is this in BBM? If so, each of you may need to delete the contact for each other. Then re-add each other using PIN.
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New Contributor
lalala456
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

It's BBM, and we tried to do that but I couldn't accept her request, and she didn't receive my invite :smileysad: it seems she can send things to me on BBM but I can't send things to her :smileysad:
Thanks for the welcome :smileyhappy:
Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: red x next to messages :(

Are either of you on a BES server through your employer?
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
lalala456
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

No we r not, we make all the payments ourselves on pay as you go. We can both talk to other people completely fine.
New Contributor
lalala456
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

Please can someone help?
Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: red x next to messages :(

Are you sure that you aren't in her block list by accident? I don't know what else to suggest.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
lalala456
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

Yes, I am not in her block list. I have looked at her BBM before and I am in her contact list as a normal contact. Please help :smileysad:
Guru I
John_Clark
Posts: 16,192
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: red x next to messages :(

I'm trying to help. You are most likely going to need to contact BlackBerry for resolution. The best way is through your carrier support.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!