Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
avit1397
Posts: 4
Registered: ‎02-28-2013
My Device: z10
My Carrier: orange il

BBM not working

I have a BES package
I get emails
But BBM NOT WORKING
I get an error
NO BLACKBERRY DATA

And I do not have the mark of the BlackBerry

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working

On your BES, could BBM disabled?

Have you check with your BES Admin?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
avit1397
Posts: 4
Registered: ‎02-28-2013
My Device: z10
My Carrier: orange il

Re: BBM not working

i have a plan BES 

mail and web work  but bbm not working 

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working

I understand. check with your BES Admin.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
avit1397
Posts: 4
Registered: ‎02-28-2013
My Device: z10
My Carrier: orange il

Re: BBM not working

He told me
The device is not registered with RIM company 

Please use plain text.
New Member
temitizzle
Posts: 1
Registered: ‎02-28-2013
My Device: bold 2
My Carrier: Tmobile

Re: BBM not working

I'm using a blackberry bold 2, I have got problem with my bbm. My profile picture is not changing, and my contacts can't see my current picture.
Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working


avit1397 wrote:

He told me
The device is not registered with RIM company 


Then there's your problem. Get your BES Admin to get the device registered.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working


temitizzle wrote:
I'm using a blackberry bold 2, I have got problem with my bbm. My profile picture is not changing, and my contacts can't see my current picture.

Try changing your picture, or delete and re-add the same picture again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.