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New Contributor
agrawalnipun
Posts: 4
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Blackberry Z10 bbm group invitation problem

Hi..

 

When my frineds using older version og Blackberry (Bold/Torch/Curve) are sending bbm group invitations, i am not able to get the request on my new Blackberry Z10... Whereas i am able to send bbm group request to them for the group i have created....

 

What the hell!!!! Whats the point of bbm when you cant join the groups??????

 

Thanks in advance for help.....

 

Thanks

 

Nipun

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Z10 bbm group invitation problem

Hello agrawalnipun and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with BBM Groups.

 

Are you able to receive regular BBM requests from your contacts? 

 

Is your device connected to WiFi or are you using your Mobile data plan? 

 

Can you send me a private message with your PIN so I can investigate? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
agrawalnipun
Posts: 4
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Re: Blackberry Z10 bbm group invitation problem

Hi hmthepirate,

 

No, I am not able to recieve regular bbm request also.. I am using bbm services on regular Mobile 3G Data Plan, as blackberry plans are not needed in Z10...

 

Have send you my PIN as private message to you...

 

Thanks a lot for helping me out...

 

Thanking you,

 

Nipun  Agrawal

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Z10 bbm group invitation problem

Do any other of your data services work, such as browsing, Facebook, Twitter but just not BBM?

Did you use a previous BlackBerry and transfer over previous contacts or are you starting BBM fresh on this device?

Try registering your device by going to Settings>About>Category Network and tap the 3 dots on the lower right and tap Register Now.

Try to add a BBM contact or join a BBM Group.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
agrawalnipun
Posts: 4
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Re: Blackberry Z10 bbm group invitation problem

Hi..

I am using facebook, twitter & whatsapp daily.. i started new with bbm as previous handset bbm contacts were not getting transfered...

I created a bbm group and send the invite.. my friends were able to join it..

But still i am not able to join their group.. have done the registration also...

Its very disappointing
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Z10 bbm group invitation problem

Do you know how your friends are sending the Group invite - email, PIN or selecting you from their contact list?

If they are sending via email, do you receive emails to this account on your device?

I tried with a Curve 9310 using an email invitation and was able to add a Z10 to a Group.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
agrawalnipun
Posts: 4
Registered: ‎03-31-2013
My Device: Blackberry Z10
My Carrier: Vodafone India

Re: Blackberry Z10 bbm group invitation problem

Hi...

 

My friends are sending bbm invitation through bbm invite only... Please try sending invitation to me.. I had already given you my bbm pin... 

 

I have given-up on this... Planning to switch to iPhone now... I like this phone but only for bbm, which is not working as required....

 

Thanks...

 

Nipun

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Z10 bbm group invitation problem

They are sending the invite to your PIN or are you on their contact list?

If so and you are still unable to receive the request, we would like to investigate device logs further into this issue.

You can contact your mobile carrier and ask them to open a support ticket with BlackBerry.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
idbusan
Posts: 37
Registered: ‎05-08-2011
My Device: Curve 9300
My Carrier: Indosat

Re: Blackberry Z10 bbm group invitation problem

Hi All,

 

I have the same issue as previous explained.

 

My device is Curve 9300 with OS6 and BBM 7

 

I am the admint of the groups. I could not invite to one member where he is using Z10 device neither by PIN or BBM Contact.

But I can chat with him with BBM without any problem

 

Please advice with your experience

 

B/regards,

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