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New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook
My Carrier: 4162758795

Re: Can't Sync Music, Photos or Docs

Version 1.0.0.0

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New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook
My Carrier: 4162758795

Re: Can't Sync Music, Photos or Docs

I meant 1.0.0.0.76
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Sync Music, Photos or Docs

Uninstall Link on your computer then reboot. Reinstall Link and reboot.

Connect your device to your computer and launch Link. Enter your device password and let me know if you are now able to connect to your device and access it in Link.

Thanks!

-HMthePirate

 

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Contributor
kermit1
Posts: 14
Registered: ‎02-15-2012
My Device: Q5

Re: Can't Sync Music, Photos or Docs

[ Edited ]

Hello,

 

I am having the same issue with BB LInk sync photos as well.  It didn't work to auto sync when I plug in my phone with the USB cable.

 

I am running Win 8 64 bits.  The software version is 10.1.0.4181.   OS version is 10.1.0.4633

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Forums Advisor III
rat-7
Posts: 1,377
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Can't Sync Music, Photos or Docs


kermit1 wrote:

Hello,

 

I am having the same issue with BB LInk sync photos as well.  It didn't work to auto sync when I plug in my phone with the USB cable.

 

I am running Win 8 64 bits.  The software version is 10.1.0.4181.   OS version is 10.1.0.4633


You can also use WIFI to copy any files to and from the phone, if you enable the WIFI sharing on the phone then the phone memory and the SD card will appear as network share in windows explorer

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
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