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New Contributor
okanagan_mike
Posts: 3
Registered: ‎04-05-2013
My Carrier: Telus
Accepted Solution

Can't send email to someone not in contacts list

Brand new here and have been searching this board and elsewhere for this issue but have come up empty.

 

I got my Z10 on launch day in Canada and love it for the most part. Most of the issues I have had have actually been Telus's fault. (Setting up my Telus email account was a week long nightmare, and all Telus's fault!) One major annoyance, though, is that I am not able to simply send someone an email by typing their address in the bar. For the email to go through, I have to add the person as a contact, even if it is going to be a one time message.

 

Am I doing something incredibly stupid? Or is it just not possible to do that?

 

Thanks for any help.

 

Mike

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010

Re: Can't send email to someone not in contacts list

Hey okanagan_mike,

Welcome to the BlackBerry® Support Community Forums.

 

When composing an email the email address does not need to be added as a contact. To better assist you can you provide some more detail on where you are prompted to add the email address as a contact?

 

Thank you.

-HB

 

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New Contributor
okanagan_mike
Posts: 3
Registered: ‎04-05-2013
My Carrier: Telus

Re: Can't send email to someone not in contacts list

So just after posting this, I try again for the umpteenth time to address an email to someone not in the contacts list, and wouldn't you know it, it works as expected. Every other time I have tried, the email address has turned red and been surrounded by quotation marks once I press submit.

 

Not sure why it is working as expected now, but I'll take it!

 

Mike

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New Member
ihayes916
Posts: 2
Registered: ‎05-05-2013
My Carrier: TMobile

Re: Can't send email to someone not in contacts list

Grettings...I am having the exact same problem.

 

From the HUB:

1) select compose

2) select 1 of the 3 gmail account i have (already verified working sending and recieving)

3)in the "To:" line...enter an email address that is NOT in my address book... (specifically, this is a yahoo address)

4) fillout out subkect line and body...

 

5) the "Send" button is disabled....so I can not send the email.

 

Also, I've tried the same steps w/ all 3 of my account...no luck.  But if I select an address from the address book, the "Send"  button is enabled immediately.

 

 

Help...please.

 

Thank you!

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New Member
ihayes916
Posts: 2
Registered: ‎05-05-2013
My Carrier: TMobile

Re: Can't send email to someone not in contacts list

Ugh... never mind. I figured it out... :smileyhappy:
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New Contributor
naja
Posts: 3
Registered: ‎05-26-2013
My Carrier: Maxis

Re: Can't send email to someone not in contacts list

Yes how i do i send email to person who is not in my contact list?
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR) & B&You

Re: Can't send email to someone not in contacts list

type that person's email address in the To: field.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
naja
Posts: 3
Registered: ‎05-26-2013
My Carrier: Maxis

Re: Can't send email to someone not in contacts list

I did, but the send icon is disabled... I cant click send
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New Contributor
okanagan_mike
Posts: 3
Registered: ‎04-05-2013
My Carrier: Telus

Re: Can't send email to someone not in contacts list

That is what had me confused at first. You type an email address and in 10.0 it showed up in red below where you were typing, send is greyed out, and it won't let you type the message. In 10.1, the address you are typing shows up in a blue bar below where you are typing the address, and below that is Look up... You have to tap on the address in the blue bar and THEN you can type a message and the send button is live. It seems silly to me to have to tap to confirm what I have typed, but  it makes a bit of sense when you realize that if you type a few letters and they are common to several email addresses in your address book, that all those addresses will show up with the first one highlighted by the blue bar, allowing you to tap on whichever one you intended. Confusing at first, but easy to deal with once you understand the logic.

 

Mike

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New Contributor
naja
Posts: 3
Registered: ‎05-26-2013
My Carrier: Maxis

Re: Can't send email to someone not in contacts list

Oh ok... Now i get it. Tq so much!
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