11-11-2013 06:39 AM
I have got myself the BBZ10 and need to transfer all data from my BB BOLD.
Having done most of it, I unable to transfer the apps and also my bb mail as i have lost the password.
I have on atleast 6 occasion got on to the BB site and requested for a fresh password, although there are prompts that password has been sent i have not recived them.
I am now faced with a situation where I not able to use the Z10.
Can somebody tell me how to I can get out of this mess. Primarly I need a new password, secondly it is highly unlikely (but possible) that the mail wih the new password is going else where, if so how do I track it.
Worst case scenario how can I get a new id and password while the old one is still active.
11-11-2013 07:40 AM
You should check all of your junk or spam email folders for the password reset emails.
If still nothing, I don't know why the email is not bein gsent.
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
You can create and reset your BlackBerryID Password from this link:
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code