Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎11-11-2013
My Device: Bold
My Carrier: Etisalat UAE

Lost BB password.

I have got myself the BBZ10 and need to transfer all data from my BB BOLD.

Having done most of it, I unable to transfer the apps and also my bb mail  as i have lost the password.

I have on atleast 6 occasion got on to the BB site and requested for a fresh password, although there are prompts that password has been sent i have not recived them.

I am now faced with a situation where I not able to use the Z10.

Can somebody tell me how to  I can get out of this mess. Primarly I need a new password, secondly it is highly unlikely (but possible) that the mail wih the new password is going else where, if so how do I track it.

Worst case scenario how can I get a new id and password while the old one is still active.

Please use plain text.
Posts: 82,547
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost BB password.

You should check all of your junk or spam email folders for the password reset emails.


If still nothing, I don't know why the email is not bein gsent.


You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

You can create and reset your BlackBerryID Password from this link:

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes

Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.