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Contributor
arye
Posts: 27
Registered: ‎05-22-2013
My Carrier: o2

Re: OMG! My Q10 has just deleted all my emails and text messages!!

But are you sure it happened exactly then and not that you just noticed it then.

There must be something happned that triggred it. 

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Contributor
ntolman
Posts: 11
Registered: ‎06-11-2013
My Carrier: Etisalat

Re: OMG! My Q10 has just deleted all my emails and text messages!!

But the wipe was from midnight back, right?
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Contributor
arye
Posts: 27
Registered: ‎05-22-2013
My Carrier: o2

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Yes,up to 11.59pm deleted. But the one recieived at exactly 00.00 is still there. 

 

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Contributor
ntolman
Posts: 11
Registered: ‎06-11-2013
My Carrier: Etisalat

Re: OMG! My Q10 has just deleted all my emails and text messages!!

That is a common point for both of us then. Doesn't get our data back or solve the problem though.
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Contributor
arye
Posts: 27
Registered: ‎05-22-2013
My Carrier: o2

Re: OMG! My Q10 has just deleted all my emails and text messages!!

So what am I replacing it for? any ideas?

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New Contributor
ahsanmahmood89
Posts: 2
Registered: ‎06-14-2013
My Carrier: Fido

Re: OMG! My Q10 has just deleted all my emails and text messages!!

I am having the same isses, at first I thought it was the 30 day rule but now it does it every day or two. Really frustrating. Talked to my carrier FIDO, and then Blackberry level 1, then level2 . Went through the reload, wipe, restore, etc process a few times and now I called again as it happened again. Level 2 had me send logs many times and still no response as to what the issue is. I just neeed a new phone at this time. No solution provided, major glitch it looks like.

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Contributor
Blue-Chili
Posts: 15
Registered: ‎06-14-2013
My Carrier: q10

Re: OMG! My Q10 has just deleted all my emails and text messages!!

ME TO!!!
All my e-mails have gone, the call-logs, SMS!!!
!!! Please Blackberry do something!!!
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JSanders
Posts: 80,476
Likes: 22,312
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: OMG! My Q10 has just deleted all my emails and text messages!!


Blue-Chili wrote:
ME TO!!!
All my e-mails have gone, the call-logs, SMS!!!
!!! Please Blackberry do something!!!

Blue, please try this, on your Settings > Accounts.

Scroll to your Gmail acccount and open and delete it.

Then add the account back again, give it a good 15-20 minutes to resync your email.




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Contributor
Blue-Chili
Posts: 15
Registered: ‎06-14-2013
My Carrier: q10

Re: OMG! My Q10 has just deleted all my emails and text messages!!

JS thanks for your suggestion, but in my account -checking by browser on the internet- the mails are gone too. btw i was having 3 email accounts, only 1 was gmail.
and that wont bring me back my sms and call logs!!!
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JSanders
Posts: 80,476
Likes: 22,312
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Ok, didn't know that. if they are deleted off the server, then I can't help.

 

Sorry. I don't know the reasoning for this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.