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New Contributor
kknguyen614
Posts: 3
Registered: ‎08-30-2013
My Device: Q10
My Carrier: T-Mobile

Re: OMG! My Q10 has just deleted all my emails and text messages!!

This happened to me. I just got the bb q10 yesterday and it seems amazing. I set everything up, went to sleep and woke up with all texts, emails deleted, on the device and server. Does anyone know if there will be a fix for this coming soon? One of the reasons that kept me on bb is there email service.
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New Contributor
rwasko
Posts: 9
Registered: ‎08-26-2013
My Device: Q10
My Carrier: Orange

Re: OMG! My Q10 has just deleted all my emails and text messages!!

What is Your OS version?
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New Contributor
kknguyen614
Posts: 3
Registered: ‎08-30-2013
My Device: Q10
My Carrier: T-Mobile

Re: OMG! My Q10 has just deleted all my emails and text messages!!

10.1.0.273???

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New Contributor
rwasko
Posts: 9
Registered: ‎08-26-2013
My Device: Q10
My Carrier: Orange

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Try update to 10.1.0.4181 it seems to help me
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New Contributor
Vikdmon
Posts: 4
Registered: ‎09-01-2013
My Device: Blackberry q10
My Carrier: AT&T

Re: OMG! My Q10 has just deleted all my emails and text messages!!

How did you get the update.. I got q10 on AT&T and when I check for OTA updates it can't find any.. I am on 10.1.0.2030

My email and texts have been deleted twice already and I called bB support and opened a case with them.. The fools there have to freaking clue that their software is **bleep**..

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New Contributor
Vikdmon
Posts: 4
Registered: ‎09-01-2013
My Device: Blackberry q10
My Carrier: AT&T

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Holy **bleep**... This **bleep** crappy phone deleted it from my yahoo server account too .. All important email is gone.. BB is gonna see a class action lawsuit coming
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New Contributor
rwasko
Posts: 9
Registered: ‎08-26-2013
My Device: Q10
My Carrier: Orange

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Go to "Settings", and then find “Updates", or something similar depending on OS language. Availability of updates may depend on the carrier.
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New Contributor
Vikdmon
Posts: 4
Registered: ‎09-01-2013
My Device: Blackberry q10
My Carrier: AT&T

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Yes I did that.. Check for OTA updates from the settings menu.. AT&T doesn't seem to release timely updates
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New Contributor
rwasko
Posts: 9
Registered: ‎08-26-2013
My Device: Q10
My Carrier: Orange

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Sad to say, but update 10.1.0.4181 doesn't help.

If you have in your Q10 almost 30 days old messages, then expect they will be removed soon, but not only from Q10 but also from the email server. Both received and sent.

 

Good news is I know the workaround: Do you really need 30 days old messages? Keep your messages well organized, move them to proper folders. If not, Big Brother will discipline you! :smileyhappy:

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New Contributor
lionatwork
Posts: 5
Registered: ‎07-31-2013
My Device: Q 10
My Carrier: Swisscom

Re: OMG! My Q10 has just deleted all my emails and text messages!!

Since it happend to me twice (even with the newest firmware) I don't dare to turn the device on. But for the folks who are brave enough: Are there any settings how long the device will keep messages? Sometimes you can define on other devices that the messages shall be deleted after e specific period of time.

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