Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
frustratedZ10user
Posts: 3
Registered: ‎02-07-2013
My Carrier: Rogers

What happened to Groups in Contacts?

Hello,

 

I am very close to leaving BB. It's been 2 days of hair pulling with the new Z10.

 

First, my Contacts would not mirgrate to the Z10 no matter what I did with Blackberry Link and restoring backups from my BB Bold. I phoned Rogers for Tech support. As I use gmail, once I set up the gmails, then all the Contacts migrated. However, none of my Groups migrated. Does BB10 even suppport having groups?

 

 

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,316
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: What happened to Groups in Contacts?

It is my understanding that contact groups have been abandoned.

 

Sorry. I don't know a solution for that.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Anilu7
Posts: 16
Registered: ‎01-12-2012
My Carrier: Rogers

Re: What happened to Groups in Contacts?

[ Edited ]

In BBM, I had a similar experience except that all my BBM groups except one migrated from my Bold 9900 to my Z10.  I tried to re-join the missing group using the group icon scan and it reported that I was successful.  Unfortunately, the group disappeared from my 'groups' page (at first it was listed as "unknown group" but I couldn't access it) and now I am unable to rejoin it.  Any ideas?  I love my Z10 but I need to rejoin this group.  Thanks!

Please use plain text.
New Contributor
frustratedZ10user
Posts: 3
Registered: ‎02-07-2013
My Carrier: Rogers

Re: What happened to Groups in Contacts?

[ Edited ]
Thank you for your answers. It would seem that BB has abandoned groups, which is a key productivity function for me.
Please use plain text.
Contributor
Anilu7
Posts: 16
Registered: ‎01-12-2012
My Carrier: Rogers

Re: What happened to Groups in Contacts?

I do have groups. Just one has disappeared. I don't know about other groups as I haven't used them yet. Contact @BlackBerryHelp if you don't get an answer here. :smileyhappy: This is new to all of us. :smileyhappy:

 

Please use plain text.
New Contributor
frustratedZ10user
Posts: 3
Registered: ‎02-07-2013
My Carrier: Rogers

Re: What happened to Groups in Contacts?

Anilu7, you are able to create groups in your Z10 Contacts? Are you also able to email a group of email addresses?
Please use plain text.
JSanders
Posts: 80,526
Likes: 22,316
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: What happened to Groups in Contacts?


frustratedZ10user wrote:
Anilu7, you are able to create groups in your Z10 Contacts? Are you also able to email a group of email addresses?

No, he is not able to create contact groups on the Z10, the feature is curently unavaiable.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
airmekar
Posts: 1
Registered: ‎03-28-2013
My Carrier: rogers

Re: What happened to Groups in Contacts?

[ Edited ]

You can't imagine how painfully frustrating this is. One would have expected that creating groups in contacts would be a given with the NEW  BB Z10 . I hope that this concern is not be taken lightly.

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,316
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: What happened to Groups in Contacts?

Oh, believe me. I can certainly imagine.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
gliveron
Posts: 59
Registered: ‎04-28-2013
My Carrier: AT&T

Re: What happened to Groups in Contacts?

[ Edited ]

 Missing "Groups" field in OS10 Contacts
JSanders wrote:
Oh, believe me. I can certainly imagine.
JSanders,
Has this issue, missing "Groups" field in Contacts complaint been officially and strongly forwarded to BlackBerry Support and Software people ???  The complaints are getting louder by the day... surely you have a means to fast track this to BlackBerry !!
Please use plain text.