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New Contributor
theforgeholdfast
Posts: 4
Registered: ‎02-11-2013
My Device: Z10
My Carrier: Vodafone

auto bcc on emails

My BB Torch 9800 had a really useful facility to automatically bcc emails to a mailbox.  Unfortunately it doesn't seem to be a feature on the Z10.  Is this a planned enhancement or is there a workaround other than manually adding bcc's to every email which is a cumbersome process?

 

Thank you 

 

Derek

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Hall of Famer II
sdgardne
Posts: 47,226
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: auto bcc on emails

Hi and Welcome to the Community!

That auto-bcc capability was not actually a function of your 9800. Rather, it was a function of the BIS service, which handled email between your email server and your 9800. With the Z10, there is no more BIS...so the functions BIS provided are not available.

Rather, the Z10 uses ActiveSync and should, depending on your email server, be able to place all of your sent items into the servers Sent Items folder...which would logically negate the need for an auto-bcc.

As you have found, there is presently no configuration place to insert an auto-bcc into the on-device email client. As to if that is a planned future enhancement, no one can actually reveal that except someone officially from BlackBerry -- and we all know how quickly they reveal things!

Good luck!

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
theforgeholdfast
Posts: 4
Registered: ‎02-11-2013
My Device: Z10
My Carrier: Vodafone

Re: auto bcc on emails

Thank you for your prompt and helpful reply.  Unfortunately, I don't think the sync facility is going to do it; the email accounts are set to 'Use push if supported' with a sync time of 15 mins, certainly emails sent earlier have not yet appeared in the sent mail folder.  I am using Outlook (2007) and my ISP is AOL - are there any other settings I need?  Shame about the BIS functions, this was a really useful facility which I think will be sorely missed.

 

Regards

 

Derek

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Hall of Famer II
sdgardne
Posts: 47,226
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: auto bcc on emails

You need, I think to look at your AOL server folders rather than via the Outlook client interface. I have no idea how Outlook and AOL can interact...but, as before, there is no interaction between the BB and your Outlook client. Rather, they each use the server, and therefore depend on their own capabilities to reconcile with the server those things that they can. If, for example, AOL is IMAP, then Outlook should be able to reflect what AOL has for Sent Items. But, if AOL is configured POP, then it for sure will not be able to do that.

So, again, check your AOL server folders (via whatever webmail interface it may have). I have some recollection that AOL, similar to Gmail, does some strange things that perhaps Outlook just cannot deal with (different folder names or something like that). But, that's a vague recollection at best at this point.

That said, if the items sent from your Z10 are not anywhere in the email server folders, then perhaps there is a limitation of the Z10's ability to place Sent Items there. I know on Gmail, they get there correctly...but I've no idea about AOL.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.