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New Contributor
mattduscharme
Posts: 3
Registered: ‎04-07-2013
My Device: blackberry 10
My Carrier: Rogers

how do i refresh purchases made from 'My World' on BB10

I had purchased nhl gamecentre on my bb10 and the app screwed up so I deleted it and I had previously purchased the 4.99$ upgrade but when I had to delete it due to malfunctions I lost it, now when I click on the upgrade again in the app it says "You have already purchased this go to my world and refresh purchase" but I can't find it anywhere, anyone know how to do that? It would be much appreciated thanks!!

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Developer
cas118
Posts: 858
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: how do i refresh purchases made from 'My World' on BB10

Load up BlackBerry World and tap on the view menu.
Select my apps and games.
Select available apps.
Tap on the menu and select 'refresh all'
Good luck

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how do i refresh purchases made from 'My World' on BB10

Or, you might need to clear the on-device BB World Cache:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list

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New Contributor
mattduscharme
Posts: 3
Registered: ‎04-07-2013
My Device: blackberry 10
My Carrier: Rogers

Re: how do i refresh purchases made from 'My World' on BB10

Thanks guys non of that stuff worked but thanks anyways! BlackBerry really needs to get this stuff figured out, there cache clearing steps don't even work lol ya can't tap on the version number and get anything from it lol 

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how do i refresh purchases made from 'My World' on BB10


mattduscharme wrote:

there cache clearing steps don't even work lol ya can't tap on the version number and get anything from it lol 


Actually, when you re-read that KB carefully, you'll see that no feedback to the user is mentioned...you simply conduct the steps exactly as written and that's supposed to clear the cache. I do wish there were some feedback from it (as happens with pre-BB10), but such is not the case.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mattduscharme
Posts: 3
Registered: ‎04-07-2013
My Device: blackberry 10
My Carrier: Rogers

Re: how do i refresh purchases made from 'My World' on BB10

I followed the steps step by step and it didn't clear anything, when they update the software they should have an actual setting for it in the settings!

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