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New Contributor
lavsille
Posts: 8
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Telus

typing problems, help

Hi, I'm having trouble replying to emails. If I make a mistake and touch the backspace, it deletes everything I've written. Am I doing something wrong or is it a glitch?

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New Contributor
moirad
Posts: 2
Registered: ‎02-22-2013
My Device: Z10
My Carrier: SaskTel

yping problems; capital letters; being taken out of email altogether; battery charger loud

1.  This has been also happening to me just started today.

2.  I have had the Z10 stop after a few words of typing and then I am moved out of that email and cannot get back in.

3.  I am typing and it puts me in capital letters.

4.  Lots of times, I cannot get past the "on" screen.

5. Battery charger hums very loudly.

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New Contributor
moirad
Posts: 2
Registered: ‎02-22-2013
My Device: Z10
My Carrier: SaskTel

Typing; Capitalization; Booted Out; Charger Hums

1.  On Screen - lots of times, I simply cannot get past the "on" screen;

2.  x - when I press the x backspace to delete, it takes out everything I typed;

3.  Caps - it suddenly starts capitalizing letters that I did not request;

4.  Booted out - I am typing, and then it just stops and I am taken out of the email altogether;

5. Charger hums very loudly.

We had ours shipped from Canada to the US = could this be a coverage problem?  We are using AT&T and our other AT&T telephone works fine.

Note:  I love the BBZ10, but what the heck?

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New Contributor
lavsille
Posts: 8
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Telus

Re: Typing; Capitalization; Booted Out; Charger Hums

This is not a carrier problem, mine is from Telus.

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New Contributor
lavsille
Posts: 8
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Telus

Re: Typing; Capitalization; Booted Out; Charger Hums

Moirad, pull your battery and see if that fixes it.
I was told tonight that this is not normal and it's likely faulty but then we pulled the battery and it seemed to fix it for now. Still doesn't make sense to me though. If it does it again, I'll be returning it.
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New Contributor
lavsille
Posts: 8
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Telus

Re: Typing; Capitalization; Booted Out; Charger Hums

Moirad, return your phone. I am.
My quick fix lasted about 2 hours. Another issue I have is it freezes when it's being charged, completely unusable when it's plugged in.
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