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Contributor
IGoldFish
Posts: 10
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Entel
Accepted Solution

wifi vs data plan

Hi,
Here's the problem:
At home I use a wifi connection with my z10, when I leave the house, my logic says that the device should switch to the data connection / service provided by the carriers plan that I have active.
What happens is that im without any connection and i have to deactivate the wifi and reboot the device. Can anyone help me pls to fix this?
Thanks
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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: wifi vs data plan

I would contact your wireless service provider and make sure your data plan is provisioned properly. If that doesn't solve it they need to escalate your case to BlackBerry.
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Contributor
IGoldFish
Posts: 10
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Entel

Re: wifi vs data plan

[ Edited ]
Thanks, will call them. The good thing is that the carrier has a dedicated blackberry desk.
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