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BlackBerry® 9720

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New Contributor
whiter34
Posts: 2
Registered: ‎09-21-2013
My Device: Blackberryy 9720
Accepted Solution

Cannot get my Office365 email account set up

I have an email account on Microsoft Office 365 (portal.microsoft.com), and I use Vodafone.  I have managed to associate this email address with my Blackberry ID.   When I try to add the same email address to my device I enter the email password, and after "Processing, please wait ..." appears for about one minute I get the message "Your device had a problem connecting to the server".  Any advice?

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cannot get my Office365 email account set up

Hey whiter34,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the detailed steps in this KB article to setup your Microsoft Office 365 email account: www.blackberry.com/btsc/KB31310

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
whiter34
Posts: 2
Registered: ‎09-21-2013
My Device: Blackberryy 9720

Re: Cannot get my Office365 email account set up

Thanks for trying to help.  I don't know whether I could have solved this on my own.  I got in touch with our software support company who talked me through the set-up.  First I had to download an app called "Enterprise Activation" and run that, then enter details of my email account including a password I wouldn't have known. It seems to be working now.

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