Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 9720

Reply
New Contributor
dvret
Posts: 4
Registered: ‎09-25-2013
My Device: 9720
My Carrier: Beeline
Accepted Solution

Core Apps Missing 9720

I'd like to install Russian language on my sim free Blackberry 9720 bought in UK (Carphone Warehouse). According to instructions I'm trying to find core apps in Blackberry Desktop software but there are no core apps. After searching on forums I tried to install 9720 software on my PC but only O2 version is available and there are still no core apps. Also I tried to launch Blackberry Desktop Software with administrative rights but nothing changes. How can I install Russian language on my 9720?

 

I have two PCs: Win 7,Office 10 and Win 8, Office 10 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Core Apps Missing 9720

Hi and Welcome to the Community!

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
  • Use this KB to guide you to choosing the proper OS package (which can be from any carrier):
    • KB05305 Localization support for BlackBerry smartphones

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dvret
Posts: 4
Registered: ‎09-25-2013
My Device: 9720
My Carrier: Beeline

Re: Core Apps Missing 9720

Thank you for the detailed answer! Could you explain: if I use sim free phone by Carphone Warehouse and there is no software from this carrier, is it possible to use software for my phone by O2 UK?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Core Apps Missing 9720

Yes...as I said above:

  • "(which can be from any carrier)"

There is no requirement to use the OS package from your actual carrier...any package from any carrier that is for the exact same model number can be used, as long as you properly conduct the deletion of the VENDOR.XML file(s), as discussed in step 5 of the process. Indeed, all of the steps are important to be carefully conducted...any errors in any step will invalidate the entire process, and you may not get the result you desire.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dvret
Posts: 4
Registered: ‎09-25-2013
My Device: 9720
My Carrier: Beeline

Re: Core Apps Missing 9720

I'll try it soon, thans a lot!

Please use plain text.
New Contributor
dvret
Posts: 4
Registered: ‎09-25-2013
My Device: 9720
My Carrier: Beeline

Re: Core Apps Missing 9720

Everything works! Thanks a lot!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Core Apps Missing 9720

Excellent...I'm glad it worked, and you are most welcome indeed. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.