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BlackBerry® 9720

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Contributor
Posts: 17
Registered: ‎10-21-2013
My Device: 9720, iPhone, Nexus 7

SMS messages not displayed

Has anyone seen this issue and know a solution....

 

User says they have been sent SMS messages but only a handful are displayed (5)   I backed up the device and it reports 88 SMS messages and 11 TEXT messages in the backup report,   I deleted the SMS database using DTM 7.1 and then restored the data . 99 SMS messages were shown including unread messages that the user received over a few days.

 

This has occured on 2 devices now and in one case I have had to restore twice so this is reoccurring.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: SMS messages not displayed

Hi Willie2623 ,

It sounds like there may be an issue with the SMS databases on these BlackBerry smartphones. I would recommend clearing those databases and not restoring the backup files if possible. This article has the steps. "How to clear the user content databases from the BlackBerry smartphone" http://blackberry.com/btsc/KB10167 Let me know if that helps.

Thanks.


-FS


 


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