10-21-2013 04:46 PM
Has anyone seen this issue and know a solution....
User says they have been sent SMS messages but only a handful are displayed (5) I backed up the device and it reports 88 SMS messages and 11 TEXT messages in the backup report, I deleted the SMS database using DTM 7.1 and then restored the data . 99 SMS messages were shown including unread messages that the user received over a few days.
This has occured on 2 devices now and in one case I have had to restore twice so this is reoccurring.
10-24-2013 09:05 AM
Hi Willie2623 ,
It sounds like there may be an issue with the SMS databases on these BlackBerry smartphones. I would recommend clearing those databases and not restoring the backup files if possible. This article has the steps. "How to clear the user content databases from the BlackBerry smartphone" http://blackberry.com/btsc/KB10167 Let me know if that helps.
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