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BlackBerry® 9720

New Member
Posts: 1
Registered: ‎10-28-2013
My Device: BlackBerry 9720

can't setup bbm



I bought new blackberry 9720 just few days back and when i try to setup bmm it stuck on "setting up BBM"

what should i do? any help?


Super Contributor
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s

Re: can't setup bbm

This actually should have been posted in the BBM for BlackBerry forum.  The most common cause of being stuck on that screen is network connectivity issues.  Do you have a blackberry data plan?  If you check your service status under wireless settings, what does it say?  Can you send e-mail and browse over your cellular connection?

Also, what country are you in?  (some countries block access to some blackberry services).  


You can also enable your wifi radio - you typically have lower latency over wifi (provided you have a fast broadband connection).