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BlackBerry® 9720

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JSanders
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Registered: ‎04-01-2008
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Re: i cant chat with bb 10 users on my bb 9720 bbm

OK, don't try to delete it.

 

Follow step #3 above, just a new install.




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olayemi
Posts: 15
Registered: ‎09-10-2013
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Re: i cant chat with bb 10 users on my bb 9720 bbm

when i try to install it takes me back to the installed page in the app world

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JSanders
Posts: 80,435
Likes: 22,308
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

In your AppWorld > MyWorld, do you have the UNintall option?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
olayemi
Posts: 15
Registered: ‎09-10-2013
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

no, the unistall option is not there...

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JSanders
Posts: 80,435
Likes: 22,308
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm


1) Register HRT:  Look at Options > Device > Advanced > Host Routing Table, press the Menu key > and then click Register Now

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
olayemi
Posts: 15
Registered: ‎09-10-2013
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

problem still persists after following the above steps....:smileysad:

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JSanders
Posts: 80,435
Likes: 22,308
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

What version of BBM do you have installed?

 

Options > Device > Application Management?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
olayemi
Posts: 15
Registered: ‎09-10-2013
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

V7.0.1.24

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JSanders
Posts: 80,435
Likes: 22,308
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

The next option would be to connect to your PC and run the BlackBerry Desktop Software.

Click on Device > Applications, scroll the BBM and delete it.

 

Then, return to install per the previous posts above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
olayemi
Posts: 15
Registered: ‎09-10-2013
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

Done that already, the Bbm app didn't appear
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