Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 9720

Reply
Contributor
Posts: 10
Registered: ‎10-13-2013
My Device: 9720
My Carrier: vodafone

problem during calls!

when i am in a call the following issues appear-
1. a dim red light close to the speaker blinks continuosly during the call(is that a sensor? i dont know)
2. a small distortion or noise is heard.
3. the screen blacks out. ( i tried covering the light and then uncovering it and then sometimes the screen would lit up and i could use the functions, but most of the time its justs blank and unlit during the calls. 

What is this??
Please help.

Posts: 90,663
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem during calls!

Where do you see this red light... is it the red LED at the top right of the 9720?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-13-2013
My Device: 9720
My Carrier: vodafone

Re: problem during calls!

Yes. Its actually in between the speaker and the led. Meaning its left of the led. And it blinks dimly during calls.
Posts: 90,663
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem during calls!

I believe that is the proximity or face detection sensor.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-13-2013
My Device: 9720
My Carrier: vodafone

Re: problem during calls!

Ok..but it makes the phone sluggish and the screen blank. I sometimes can't access the screen even when I press different buttons, meaning it stays unlit and dark. Btw could you explain what's the use of this sensor?
Posts: 90,663
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem during calls!

If it is the face detection sensor, it is to detect your face when you place your phone against your face in a phone call, to keep your cheek from pressing buttons, dialing others, muting the call, etc.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 10
Registered: ‎10-13-2013
My Device: 9720
My Carrier: vodafone

Re: problem during calls!

Wow. That's exactly what it does I guess! Thank you so much Mr.Sanders. You really helped me out. I was starting to worry if my phone had a software/hardware problem. Now, I'm all relaxed and chill. This phone is great. The bb support community is great too. Good day!
Posts: 90,663
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem during calls!

Yep, good luck!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: problem during calls!

god!!!! Thats not problem.
Give a like.

1. please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?
" which solved it for you
Contributor
Posts: 10
Registered: ‎10-13-2013
My Device: 9720
My Carrier: vodafone

Re: problem during calls!

Haha. Ya. Well I was just being sure it wasn't someting unusual I was experiencing on my phone. Btw, when I lock my screen it doesn't show my name and 'message on lock screen'. Its got that bb10 camera feature during locking but the 'message on lock screen' doesn't appear. Any answers to that?