10-16-2013 02:21 AM
Whenever I start typing a message (both text and email) I get a line or so in and the cursor suddenly jumps back to near the begining. I therefore have to back track , adjust what it has changed and then go back to where it had jumped from. It is extremely annoying - please help!
10-18-2013 10:34 AM
Does reinserting your battery help with the cursor jumping? What is the full version of BlackBerry Device Software you are using? Here is how to check: http://blackberry.com/btsc/KB23393
This KB article may provide more information on this issue. "The trackpad on the BlackBerry smartphone is unresponsive when trying to scroll up or down inside a text field" http:/blackberry.com/btsc/KB33702
I look forward to your response.
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