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New Contributor
Posts: 2
Registered: ‎07-29-2009
My Device: Not Specified

BB Bold 9000 battery drains too quickly and don't know who to call...

I have had the phone for two days and Amazon Wireless said to contact BB to replace the battery. It's draining in five hours. I only have email and Google sync running. No bluetooth on and I set the brightness down.

 

Amazon will replace the whole phone, but I just want to replace the battery as I've heard this is sometimes an issue. Can someone tell me who to contact at BB? The website won't let me register an account even though I put in the pin and IMEI. Said I can't do it through HTML.

 

Please help.

 

Thanks!

Hall of Famer II
Posts: 50,307
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

[ Edited ]

Hi and Welcome to the Forums!

 

FYI -- all warranty support is provided by your carrier/original supplier...whoever holds your warranty contract. RIM does not typically provide direct warranty support -- by contract, that is the responsibility of the carriers and authorized resellers. They can escalate to RIM, but you must go through them for that escalation -- if you bypass, there will be $$$ involved.

 

It sounds like all you want to do is buy another battery -- which should be a simple accessory to purchase. Unless, however, you are asking to receive the new battery for free...in which case the paragraph above would apply.

 

Hope that helps!

Message Edited by sdgardne on 07-29-2009 03:58 PM



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New Contributor
Posts: 2
Registered: ‎07-29-2009
My Device: Not Specified

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

Thanks for answering. Do you mean the company from whom I purchased the device (Amazon Wireless) or ATT? Thanks
Hall of Famer II
Posts: 50,307
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

If you are asking about warranty questions, then it's whoever is on your warranty documentation. I don't know which it is...it could be either.

 

If you are asking about purchasing a new battery, then either one could probably provide that.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎07-30-2009
My Device: Not Specified

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

That happened to my blackberry curve 8310 and 8900. I noticed as soon as I added application, particulary themes, the battery begin to drain.
Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

If you have applications running and you do knot close them, then it will drain the battery faster.

 




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New Member
Posts: 4
Registered: ‎12-04-2009
My Device: Storm

Re: BB Bold 9000 battery drains too quickly and don't know who to call...

[ Edited ]

I just bought a new battery it only cost me $10.