05-28-2012 02:27 AM
When we broght the Unit from Dealer, Though it was packed we found Battery was missing from the unit. When we took this case with the dealer he said as the Box was packed he cannot do anything and we will have to take this case with RIM.
Later as we wanted to used the unit urgency we procurred another battery from Blackberry Store, But we found that the battery backup is not at all great. As a customer we deserve a Battery to be part of the Whole unit.
How can i get this issue sorted?.
05-28-2012 10:11 AM
05-28-2012 12:15 PM
05-28-2012 12:29 PM
05-28-2012 12:59 PM
05-28-2012 02:03 PM
Friend, we can draw analogies until the end of time, each painting a scenario that fits the end result that each desires...but, quite simply, doing so won't change the facts of how the support model exists in the BlackBerry world.
So, I recommend that you escalate with your dealer into their Management and find out exactly how they propose, given the existing support model (which I hope you now are more aware of), you are supposed to sort this out directly with RIM.
If you wish to bypass them and attempt escalation directly to RIM, these are the options for you of which I am aware:
Good luck, and do let us know how it all works out!
05-28-2012 04:29 PM
Yeah, just think of it this way.
the carrier/reseller bought the devices from RIM, so they are now responsible for the device.
Then they resold it to you.
So even if there is something missing or faulty with the device, you still have to duke it out with whoever sold you your phone because it is in their contract with RIM.
And by the way, where did you buy the device?
Did you buy it along with a plan from your carrier or just a reseller?