BlackBerry® Accessories

[Strunks]

I just got my blackberry  Music Gateway  yesterday and well while i was listening to some jams on the thing i went to go get some food and when i came back i noticed it was silent -.- so i checked my phone to see if someone was calling me but then noticed that the gateway device was not on ... so i made sure everything was plugged in and secure and nothing no light or nothing i tried holding the top button down but still dead i just called a # on blackberry's website and spoke to someone about it but could not help me. They told me i had to come here and resolve my issue here now IM here wondering what to do next? Can someone help me get a number i Can call for a replacement or my money back?

forgot to mention that i bought it on the website the blackberry website just incase

[Xandrex]

here:
http://us.blackberry.com/customer-service/contact-us.html

there is an email address for the ShopBlackBerry support. Contact them directly, and maybe you can simply ask for an exchange, or a way to reboot it.