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Contributor
Posts: 33
Registered: ‎02-17-2011
My Device: Not Specified

Bluetooth Audio Bold 9790

Hi Forum,

 

I have a bold 9790, which works fine, apart from the bluetooth audio sync.

 

I have a Belkin bluetooth unit, and two other Bold 9700's which work fine with it. The bluetooth connection attaches fine, but if I move around, or do anything else on the phone, the audio stops and starts and is distorted.

 

Any idea's ?

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Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Bluetooth Audio Bold 9790

Hello lainchir, 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Hope this helps. Have a good day. 

 

 

-SR

 

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Contributor
Posts: 33
Registered: ‎02-17-2011
My Device: Not Specified

Re: Bluetooth Audio Bold 9790

Hi,

 

Well, I finally got to wipe and reload the OS on my Bold 9790 and the bluetooth audio is exactly the same. I suspect that I have some sort of bluetooth audio hardware issue... maybe a bad connection somewhere ?? is the bluetooth antenna part of the mainboard ?