Earphones on my Blackberry Playbook

quilter · ‎05-03-2012

Hi there! I love my new Blackberry Playbook ... except for one thing. When I plug earphones into the jack, music/sound is cut out, but I can't hear anything through the ear buds. Yes - the sound is on.

Is there some easy solution to this? I'd like to have it working before my next trip so I can listen to it on a plane!

Thanks!

Quilter

Wolf359 · ‎12-29-2011

Do the earphones work on other devices?

Have you restarted the playbook?

Here is the number for playbook support if it still doesn't work.

http://us.blackberry.com/support/playbook-support/contact.jsp

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quilter · ‎05-03-2012

Yes - I have now tried 3 different pairs of earphones with no success. By restart do you mean turn off and then turn on again? Yes, I have done that too.

Wolf359 · ‎12-29-2011

Gotcha, give support a call.

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derrickblogs · ‎04-18-2012

buy the motorola s305 they work 100% on the playbook and it's bluetooth no more wires.

Blackberry is about to end up real Black.

quilter · ‎05-03-2012

I'm trying to get Blackberry SUpport on my earphone issue. The 1-877 phone number listed seems to be invalid in Alberta, Canada. I tried to e-mail and received a form letter type e-mail back that said I had contacted the wrong department, or some such. I just tried to e-mail playbooksupport@blackberry.com

Does anyone know if there's a Canadian help number? I tried to call Staples where my hubby bought me this gift, but the young sales person was at a loss to help me.

Thanks!