05-03-2012 11:16 AM
Hi there! I love my new Blackberry Playbook ... except for one thing. When I plug earphones into the jack, music/sound is cut out, but I can't hear anything through the ear buds. Yes - the sound is on.
Is there some easy solution to this? I'd like to have it working before my next trip so I can listen to it on a plane!
05-03-2012 11:23 AM
Do the earphones work on other devices?
Have you restarted the playbook?
Here is the number for playbook support if it still doesn't work.
05-03-2012 11:42 AM
Gotcha, give support a call.
05-04-2012 02:22 PM
I'm trying to get Blackberry SUpport on my earphone issue. The 1-877 phone number listed seems to be invalid in Alberta, Canada. I tried to e-mail and received a form letter type e-mail back that said I had contacted the wrong department, or some such. I just tried to e-mail firstname.lastname@example.org
Does anyone know if there's a Canadian help number? I tried to call Staples where my hubby bought me this gift, but the young sales person was at a loss to help me.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
06-04-2012 04:21 PM
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V