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New Contributor
Posts: 3
Registered: ‎05-03-2012
My Device: Blackberry Playbook
My Carrier: Rogers

Earphones on my Blackberry Playbook

Hi there! I love my new Blackberry Playbook ... except for one thing.  When I plug earphones into the jack, music/sound is cut out, but I can't hear anything through the ear buds.  Yes - the sound is on.

 

Is there some easy solution to this? I'd like to have it working before my next trip so I can listen to it on a plane!

 

Thanks!

 

Quilter

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Earphones on my Blackberry Playbook

Do the earphones work on other devices?

Have you restarted the playbook?

 

Here is the number for playbook support if it still doesn't work.

http://us.blackberry.com/support/playbook-support/contact.jsp

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 3
Registered: ‎05-03-2012
My Device: Blackberry Playbook
My Carrier: Rogers

Re: Earphones on my Blackberry Playbook

Yes - I have now tried 3 different pairs of earphones with no success. By restart do you mean turn off and then turn on again?  Yes, I have done that too. 

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Earphones on my Blackberry Playbook

Gotcha, give support a call.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 6
Registered: ‎04-18-2012
My Device: Blackberry Playbook Tablet
My Carrier: Cricket

Re: Earphones on my Blackberry Playbook

buy the motorola s305 they work 100% on the playbook and it's bluetooth no more wires.

Blackberry is about to end up real Black.
New Contributor
Posts: 3
Registered: ‎05-03-2012
My Device: Blackberry Playbook
My Carrier: Rogers

Re: Earphones on my Blackberry Playbook

I'm trying to get Blackberry SUpport on my earphone issue.  The 1-877 phone number listed seems to be invalid in Alberta, Canada.   I tried to e-mail and received a form letter type e-mail back that said I had contacted the wrong department, or some such. I just tried to e-mail playbooksupport@blackberry.com

 

Does anyone know if there's a Canadian help number?  I tried to call Staples where my hubby bought me this gift, but the young sales person was at a loss to help me.

 

Thanks!


 

Guru III
Posts: 31,509
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Earphones on my Blackberry Playbook

number here

http://us.blackberry.com/support/playbook-support/contact.jsp

 




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