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New Member
sschwan911
Posts: 1
Registered: ‎09-10-2010
My Device: Bold 9700
My Carrier: ATT

Re: Headphone problem 9700 Bold

I have been searching all the forums and google for months..... sadly I was using 'pulsating' as the key word, THANK GOODNESS I stumbled across this thread. My 9700 is useless when this happens, and dang it is frustrating. The rapid insertion of a jack eventually (maybe 8 tries) cured it. This reoccurs approximately once a week. I was afraid to call support cuz I cant afford to send the phone in for repairs, and I was sure 'they' would blame it on an app I installed etc....

 

This thread was so very helpful, I just want to add a few extra search words so others may find it.

Pulse, pulsate, pulsating, oscillate, oscillating, cut out, cut-out, cutout, "cutting in and out".

 

Good luck, and thanks again!

 

Steve

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New Contributor
bblearner
Posts: 5
Registered: ‎09-19-2010
My Device: 9700
My Carrier: KPN The Netherlands

Re: Headphone problem

my girlfriend had the same problem.

updating the device to latest OS version did not help.

thanks to the previous post and tips(i didn't even realize that the icon changed from headphone to phone continously!!)

it has something to do with the jacks inside the motherboard.

probably it got stuck or something so it ended up in the loop searching for headphone and speaker phone

 

 

I have just solved the problem by doing the following:

1) make a phone call with the headphone connected (you will see the headphone Icon)

2) while in calls, activate speaker phone, maintain the phone connection (you should be able to make conversation with the 9700's speakerphone)

3) unplug the headphone jack.

4) talk a couple of seconds on the phone

5) hang up the phone

6) try to make a phone call, without headphone

 

Hope this help you guys out.

 

TIP: instead of using jacks, I use the bluetooth to my car (A2dp) or other bluetooh headphones or other media device :-)

 

 

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New Contributor
bblearner
Posts: 5
Registered: ‎09-19-2010
My Device: 9700
My Carrier: KPN The Netherlands

Re: Headphone problem

my girlfriend had the same problem.

updating the device to latest OS version did not help.

thanks to the previous post and tips(i didn't even realize that the icon changed from headphone to phone continously!!)

it has something to do with the jacks inside the motherboard.

probably it got stuck or something so it ended up in the loop searching for headphone and speaker phone

 

 

I have just solved the problem by doing the following:

1) make a phone call with the headphone connected (you will see the headphone Icon)

2) while in calls, activate speaker phone, maintain the phone connection (you should be able to make conversation with the 9700's speakerphone)

3) unplug the headphone jack.

4) talk a couple of seconds on the phone

5) hang up the phone

6) try to make a phone call, without headphone

 

Hope this help you guys out.

 

TIP: instead of using jacks, I use the bluetooth to my car (A2dp) or other bluetooh headphones or other media device :-)

 

 

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Guru I
John_Clark
Posts: 14,614
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Headphone problem

If it continues after inserting the headphone jack multiple times or trying the method you mention then you'll need to get the device replaced. Its definitely a hardware problem, though.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
bblearner
Posts: 5
Registered: ‎09-19-2010
My Device: 9700
My Carrier: KPN The Netherlands

Re: Headphone problem

I concurred John. But my experience as Support Engineer at LG Mobile makes me want to try everything before I actually sent it for repair, cos I can't afford losing my blackberry, not until I get a new one so I can use the old one for back up :mantongue:

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New Member
lupo_david
Posts: 1
Registered: ‎10-16-2010
My Device: Not Specified

Re: Headphone problem

Hi there,

 

I have the same problem and haven't used a headphone before today. I just happened. I tried all the solutions posted and non of them worked. Does anyone know a different way for solving it? Now I am using headphones as is the unique way a can call...

Thanks, David.

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Guru I
John_Clark
Posts: 14,614
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Headphone problem

You'll need to get the device replaced if none of the solutions work.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Member
Keralihr
Posts: 1
Registered: ‎05-19-2011
My Device: Bold 9700
My Carrier: T-Mobile

Re: Headphone problem

Almost tHree years later and the same problem still occurs on newer versions of Blackberry! 

 

What is RIM doing about this? It is obviously a hardware problem with the headset jack. Some component seems to short-circuit within the jack. Surely this must be easy to sort out - find another supplier for the jack !!

 

From a frustrated Bold 9700 owner!!!

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Headphone problem

I only had 1 report of this issue from all of my users. this user did however keep it in his pants and there was so much lint built up, I had to use some canned air to blast it out and insert the connector about 30 times to get it to work again.

 

I am not saying this is your issue, but it could be part of it.

 




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New Member
josefat1
Posts: 1
Registered: ‎08-08-2011
My Device: bold 9700
My Carrier: Tmobile

Re: Headphone problem

I have the same issue with my BB 9700. It is definitely a hardware issue with the phone, not a headphone problem. Pain in the butt to fix.
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